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Delivery
How long does delivery take?
Providing your order is in stock, standard delivery is within 1-2 working days.
How much does delivery cost?
Free UK delivery on all products.
For prices on other timed deliveries, please contact us.
What methods of delivery do you use?
For most deliveries we use a network of National Couriers Business Post & Royal Mail.
Can I specify a different delivery address to my invoice address?
Yes, no problem.
If I request a next-day delivery, what time will I receive it?
Next day couriers usually deliver between 9.00 and 17.30.
Can I specify a timed delivery?
Yes in most cases you can. We can normally offer pre midday, pre 10.30 or pre 9.30 deliveries for an extra charge, please contact us for a quotation.
Do I have to sign for the delivery personally?
No. The courier will require a signature from someone, but it could be a colleague or friend.
If the courier wants me to sign for 3 cartons but they are only dropping off 2, what do I do?
It is extremely important that you only sign for the number of cartons that you are receiving otherwise it will invalidate any insurance claim to the couriers. In this example please write clearly in the signature box “only received 2 cartons”.
What happens if nobody is in when the courier arrives?
Different couriers work in different ways. Normally, they will leave an attempted delivery card and will re-attempt the delivery the following day. Alternatively, you should be able to take your ID and the card to the couriers’ depot and collect it yourself.
What happens if my delivery does not arrive on time?
We use reliable and reputable couriers so this shouldn’t happen! However, in the unlikely event that it does please contact us and we will find out from the courier what has happened. If you have paid extra for a premium delivery service and our courier is at fault, you can request a refund for the difference.
I’m abroad or off-shore UK, how much is delivery?
For Off-shore UK orders we need to obtain a quote from the couriers we use.
Please contact us with what you would like to order and we will obtain a quote for the delivery to you. Alternatively you can arrange to have order collected by your own courier.
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